Recap of Chapter 3: The Scrum Master is not the magical Impediment resolver.
Chapter 4: Scrum master – the Talk Show?
A few of the scrum masters tend to fall into the speaking trap. Let’s turn the wheel anticlockwise. Communication is often confused with speaking. Speaking is an integral part of communication. However, it is not the only part. Listening should be pulled into the limelight in all sorts of communication. The big difference between speaking and listening is: the former tells the world what you think, and the latter tells you what the world thinks (on the topic in question). Being a coach and a facilitator; the listening is even more important for a Scrum Master. Otherwise, he will start deciding solutions on the behalf of the teams or the team member will stop sharing the actual issues; et al.
Extra-mile nuggets: Listening can be broadly divided into the following sections:
a) Hearing: Though, this is not a part of listening, however, I included this to show the lower extreme. Have you ever been to a crowded place; say an airport, bus station, railway station, et al? Do you remember: what was being spoken at that place? Probably, the answer is no.
This happened as you were just hearing the ‘noise’; you were not listening at all.
b) Listening Commoner: Most of the audience falls into the range from Hearing to Average Listening. These people listen to the speaker with no/little interest, they can easily be distracted; they might be listening ‘selectively’; et al.
3. Listening Nirvana: This is the rarest of the three and the hardest to achieve. This defines the stage where the listener is completely ‘in sync’ with the speaker (#Listening Nirvana)
In a nutshell; I feel that the scrum masters should be great listeners.
Do Extrovert scrum masters listen effectively?
This is a part of a mini-blog series ‘The Curious Role of a Scrum Master’. Let’s see what happens in the 5th Chapter.
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